Salesforce provides on-demand customer relationship management (CRM) services to businesses and industries all over the world.
The company was founded in 1999 and is based in San Francisco, California.
The services provided by Salesforce enable customers and to systematically record, store, analyze, and act upon on business data and help business persons in managing customer accounts, customer contacts, track sales leads, evaluate marketing campaigns, provide post-sales service, and create a web to lead.
All the customers are social and a CRM is needed to help business persons meet their customers where they are. That is what the Salesforce
provide--a proven platform for social and mobile innovation.
Salesforce offers:
->Easy scalability
->Easy customization
->Open platform to build new applications
->No software needs to be installed
->Location Independent
->Multitenancy
->Seamless upgrades
->Data Security
To be a Salesforce Expert, one needs to have the Salesforce Credentials.Salesforce provides the following Credentials:
1. Administrators(ADM 201,ADM 301)
Administrators are needed to measure a company's ongoing success with CRM.
An Administrator with broad knowledge of Salesforce applications is meant to configure and manage Sales and Service Cloud applications and suggest ways for your company to get even more from additional features and capabilities.
Admins are tasked with creating the baseline report or dashboard for a team or department in an organization.
With an Administrator credential, you'll demonstrate your core knowledge and your ability to take on the responsibilities of this job. It's an important investment to boost your career in Salesforce CRM.
To earn these credentials, you must pass a multiple-choice exam at a testing center or in an online-proctored environment.
2. Developers(DEV 401,DEV 501)
Developers are those within an organisation who can develop cloud applications or custom applications with Force.com
A Force.com Developer with broad knowledge of custom application development perform extreme customization of CRM applications and use the right mix of declarative and coding capabilities to create completely custom apps for your company or clients.
A Developer build the new Custom applications by just point and click while an Advanced Developer uses Apex Coding and Controllers to build and customize the applications.
With a Developer credential, you'll demonstrate your ability to use the Force.com platform to the fullest.
To earn the Developer and Advanced Developer credential, you must pass a multiple-choice exam at a testing center or in an online-proctored environment. After getting passed the salesfroce certification you will understand the real value certification.
